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Service
Check the status of the work order
The status check number is on your Confirmation of receipt, under the name “Code for status check”.
Enter the number in the same format as it appears on the receipt (e.g., 3513-012345), including the dash.
Eurotrade d.o.o. is authorized to service Epson and Xerox products. Although Eurotrade service is primarily focused on printing solutions, the breadth of our service offerings gives us many years of experience in servicing and maintaining other IT equipment through our own operations or through our customers' operations.
We gladly share the experience and knowledge we've gained, stay up to date with market trends, and accordingly continue to improve.
We always have time for our customers; please feel free to contact us:
Eurotrade d.o.o.
Gospodarska Street 15
10255 Donji Stupnik
* Working hours Monday - Friday from 08:00 to 16:00
For support, complaints and/or the status of a complaint, contact us at the e-mail: servis@eurotrade.hr
Warranty terms
Using non-original consumables may cause device malfunction, and in that case all repair costs are borne by the end user. Software problems and product adjustments are not covered by the warranty, and such services are charged. Faults caused by malicious software (viruses, malware, etc.) are not covered by the warranty. In case of using an unlicensed operating system, we do not perform reinstalls. Other warranty terms, together with reasons for possible non-recognition of warranty, are listed on the warranty card that accompanies the product.
During the service process, data loss may occur, therefore we are not responsible for data on the computer, the HDD device, or any device used for data storage. It is recommended that the product user back up their data.
The owner is obliged to pick up the product no later than 90 days from its delivery to service or 45 days after notification of the repair. If not, the product will be environmentally disposed of, and the owner waives any claims or damages.
The service user is required to request the opening of a work order, and by signing confirms that they agree to the servicing terms.
Pickup of claimed products is possible only with the presentation of the original confirmation of receipt.
