At our service center, we strive to resolve all faults and potential issues for every customer and for customers of our partners. Our expert team, which continually updates its knowledge in line with innovations and changes in the technology world, performs the service as quickly as possible while prioritizing customer satisfaction.

Using non-original consumables may cause the device to malfunction, and in that case all repair costs are borne by the end user. Software problems and product adjustments are not covered by the warranty, and such services are charged. Faults caused by malicious software (viruses, malware, and the like) are not covered by the warranty. In case of using an unlicensed operating system, we do not perform reinstalls. Other warranty terms, together with reasons for any warranty denial, are listed on the warranty sheet that accompanies the product.

During the service process data loss may occur, therefore we are not responsible for data on the computer, the hard drive, or any data storage device. We recommend that users back up their data.

The owner must collect the product no later than 90 days from the date it was handed in for service, or 45 days after notification of the repair. If not collected, the product will be environmentally disposed of, and the owner waives any claims or damages.

The service user must request a work order, and by signing confirms that they agree to the servicing terms.

Collection of claimed products is possible only with the presentation of the original proof of receipt.

Company details:

Zagreb Service Center
Gospodarska Street 15 
10255 Donji Stupnik

* working hours Monday - Friday from 08 to 16h

For support, complaints and/or status of a complaint, contact us at e-mail: servis@eurotrade.hr

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Company details: